Spinner 360 App: errors and solutions


List:

1. License key not found or Feature not found

2. Videos render longer than usual

3. Platform doesn't spin

4. Platform starts spinning but stops without a command

5. Too many grains on video.

6. Mistake " Windows cannot find...", "Can't start recording", "Can't download video file..."

7. Camera doesn't connect

8. Camera is disconnecting

9. Program freeze

10. Remote doesn't work

11. How to set manual timing for each part of the video?

12. Mistake "The code execution cannot proceed because VCRUNTIME140.dll was not found"

13. Videos take too long to download.




1. "License key not found" or "Feature not found"

Check that you have followed activation instructions from the email.

If you have already activated it or use demo version, than your antivirus blocks the license key. Please add folder in exceptions and reinstall the license driver C:\DzenTech\Spinner360VFX\Drivers\HASPDriver\Install_License_Driver.exe

If you see "install hasp.exe" during activation, then your antivirus wasn't turned off. Please repeat the instruction.


2. Videos render longer than usual

Connect laptop to the socket. Everything will be fine after that.

Check that Windows is not downloading updates at this moment. We recommend to check them before the event.


3. Platform doesn't spin.

Mistake: COM not found

Please check that all wires are connected(1 to the socket and 1 to the laptop) and socket is turned on. Check COM port in a spinner program. You can press show available ports.

If you can't see the platform in connected devices, then please install usb drivers.

Mistake: Check power connection

Plug in the platform to the socket and check that the socket it turned on.

Mistake: Platform connection is OK but it doesn't spin.

Please check all cables inside of the platform and text us to support@dzentech.ru


4. Platform starts spinning but stops without a command

1) If you use it with the rign light, then maybe it's too much weight on the stick. You can change the angle of stick for it could be not so close to the ground. Also you can take off the ring light and check if it works without it. Remember that the speed with the ring light shouldn't be more than 50%.

2) Also this error may appear if you use auto start(platform tab) but the camera is not connected to the software now. Turn off auto start and it will work fine.


5. Too many grains on video.

It happens when there is no light on the video or there are too many dark places in the room.

You can customize it by choosing maximum ISO not more than 800.

Also check that in spinner program in render settings are medium or higher(customization folder).

Recommended settings: 720p, 15-20 seconds clip. 20 Mb file (can be selected in render - auto quality)



6. Mistake " Windows cannot find...", "Can't download video file", "Can't start recording"

Please try to make render some old video by test button(in customization).

1. If it works fine, then you need to format SD card of GoPro.

2. Check that you don't see the mistake "Short audio" and don't have effect with 0 seconds duration

(If you have, then change the duration of the final video or change the music).

3. If it still doesn't work, then press Render button and choose CPU in both fields. Press ok to save.


7. Camera doesn't connect.

Check this guide for video instruction https://www.dzentech.store/post/connection-of-go-pro

1. Check that name and password of camera are texted correctly( GoPro button). Big and small letters matter.

2. There shouldn't be the battery inside of the camera and it should be connected to the power bank. Try to disconnect the cable from power bank to GoPro and return it back.

3. If it also didn't work, then choose 2,4 Ghz in GoPro settings.

4. Only for GoPro 8: don't forget to use mobile app. Check video about it in the guide.

5. Try to change wi-fi adapter in spinner app-gopro tab.


8. Camera is disconnecting

Most of the questions are related to the correct operation of the GoPro.

Please read this article about GoPro connection https://www.dzentech.store/post/connection-of-go-pro 1. Let's check. Your GoPro:

- doesn't have it's own battery

- charges from power bank

- has SD card in it

- doesn't have a wall between it and laptop and not far away from it

2. Check that you have the latest Spinner version https://www.dzentech.store/download

3. Restart your camera by disconnecting the cable going from the power bank and returning it back.

4. Try to change Wi-Fi band (preferences-connections) from 5 Ghz to 2,4 Ghz. ( it takes more time to download videos but it's more stable)

5. Still didn't connect? The latest restart of the camera.

6. Change wi-fi adapter in spinner app-GoPro.

7. If your camera still didn't connect, then I recommend changing the cable going to the camera. It also can be checked by returning the battery into the GoPro. If it connects to the software with a battery inside, then you definetely need a new cable. (It may charge the Gopro not good enough for it to be turned on + had a stable wi-fi connection. Some cables may work fine in the beginning and then just stop working properly).

8. If it still didn't connect, then please check your camera name and password in a spinner app-gopro. Both fields are case sensitive.

9. If you see "can't download file", then make a reset of your memory card of the GoPro. Swipe Down-preferences-reset-format SD card.


9. Program freeze

We recommend to use the last version of Spinner Dzen Tech program. If you use the last version, then don't forget to close all other versions at the same laptop and add folder with a program in your antivirus exceptions( especially if you have Norton)

In this case it will work properly.

Click here to get latest version


10. Remote doesn't work

Please check that platform in connected to the laptop and spinner program is turned in. If the stick spins from the program but don't spin from a remote check following:

- usb of the remote is in a laptop

- batteries are inside of a remote

- remote is turned on

- hotkey are turned on (platform, camera buttons)

If you checked it all, but remote doesn't work, then try to change batteries and usb port of the laptop. Check that you see "Platform connection is OK" is spinner app.


11. How to set manual timing for each part of the video?

You need to turn on manual mode in customization( left bottom corner).After that you'll be able to set duration of each part of the video.


12. Mistake "The code execution cannot proceed because VCRUNTIME140.dll was not found"

Please install drivers from Microsoft site. Visual C++ Redistributable for Visual Studio 2015

You'll need both versions (x64 and x86).


13. Videos take too long to download.

Restart your camera. If it won't help, then reset the memory card of GoPro (swipe down-preferences-reset-reset memory card)