Spinner 360 photo booth App: errors and solutions


List:

1. Overlays, music don't change

2. Videos render longer than usual

3. Platform doesn't spin

4. Platform starts spinning but stops without a command

5. Too many grains on video.

6. Mistake " Windows cannot find...", "Can't start recording", "Can't download video file..."

7. Camera doesn't connect

8. Camera is disconnecting

9. Program freeze. No preview in effects, GoPro tab or color correction tab or the software freeze when you try to open it.

10. Remote doesn't work

11. How to set manual timing for each part of the video?

12. Error "The code execution cannot proceed because VCRUNTIME140.dll was not found"

13. Videos take too long to download.

14. The program doesn't show the effect preview, gopro tab or color correction tab

15. The video is frozen from the half

16. The final video doesn't play

17. Error "Unable to run the activation because activation data in the system registry are invalid".

18. Activation key doesn't work after the update

19. Windows media player encountered a problem while playing this file




1. Overlays, music don't change

Please check that you load your overlays in a correct column for your video format (left column for 16:9 or right for 1:1).

Check if this overlay is activated.

If it still doesn't work, then please delete files from folders C:\DzenTech\Spinner360-VFX\Logo, C:\DzenTech\Spinner360-VFX\Intro.

If music doesn't change, then delete the AudioIn file located in C:\DzenTech\Spinner360-VFX\Audio



2. Videos render longer than usual

1) check that the laptop is connected to the power

2) select 720 instead of 1080

3) check that the chromakey is not on (the upper right button is blue in the main menu)

4) Close the programs that boot up your computer

5) check that your laptop is powerful enough for fast video processing

6) Check for sure that it's processing (render time) takes a long time, not uploading files.


3. Platform doesn't spin.

Error: COM not found

Please check that all wires are connected(1 to the socket and 1 to the laptop) and socket is turned on.

Also, please note that if you use your own long wire without a signal booster, it can be unstable. If you notice an error, return it to the wire that came with it.

Check COM port in a spinner program. You can press show available ports.

If you can't see the platform in connected devices, then please install usb drivers.


Error: Check power connection

Plug in the platform to the socket and check that the socket it turned on.

Mistake: Platform connection is OK but it doesn't spin.

Please check all cables inside the platform and text us to support@dzentech.ru


4. Platform starts spinning but stops without a command

1) If you use it with the ring light, then maybe it's too much weight on the stick. You can change the angle of stick for it could be not so close to the ground. Also, you can take off the ring light and check if it works without it. Remember that the speed with the ring light shouldn't be more than 50%.

2) Also, this error may appear if you use auto start(platform tab) but the camera is not connected to the software. Turn off auto start and it will work fine.


5. Too many grains on video.

It happens when there is no light on the video or there are too many dark places in the room.

You can customize it by choosing maximum ISO not more than 800.

Also check that in spinner program in render settings are medium or higher(customization folder).

Recommended settings: 720p, 15-20 seconds clip. 20 Mb file (can be selected in render - auto quality)



6. Mistake " Windows cannot find...", "Can't download video file", "Can't start recording"

1. Please check that you use the latest version of the program (3.7). Text our managers if you have older version.

2. Please try to make render some old video by test button(in customization).

If it works fine, then you need to format SD card of GoPro.

3. Check that you don't see the mistake "Short audio" and don't have effect with 0 seconds duration

(If you have, then change the duration of the final video or change the music).

4. If it still doesn't work, then press Render button and choose CPU in both fields. Press ok to save.


7. Camera doesn't connect.

Check this guide for video instruction https://www.dzentech.store/post/connection-of-go-pro

1. Check that name and password of camera are texted correctly( GoPro button). Big and small letters matter.

2. There shouldn't be the battery inside of the camera and it should be connected to the power bank. Try to disconnect the cable from power bank to GoPro and return it back.

3. If it also didn't work, then choose 2,4 Ghz in GoPro settings.

4. Only for GoPro 8: don't forget to use mobile app. Check video about it in the guide.

5. Try to change wi-fi adapter in spinner app-gopro tab.


8. Camera is disconnecting

Most of the questions are related to the correct operation of the GoPro.

Please read this article about GoPro connection https://www.dzentech.store/post/connection-of-go-pro 1. Let's check. Your GoPro:

- doesn't have it's own battery

- charges from power bank

- has SD card in it

- doesn't have a wall between it and laptop and not far away from it

2. Check that you have the latest Spinner version https://www.dzentech.store/download

3. Restart your camera by disconnecting the cable going from the power bank and returning it back.

4. Try to change Wi-Fi band (preferences-connections) from 5 Ghz to 2,4 Gh (or from 2,4 to 5).

5. Still didn't connect? The latest restart of the camera.

6. Change wi-fi adapter in spinner app-GoPro.

7. If your camera still didn't connect, then I recommend changing the cable going to the camera. It also can be checked by returning the battery into the GoPro. If it connects to the software with a battery inside, then you definetely need a new cable. (It may charge the Gopro not good enough for it to be turned on + had a stable wi-fi connection. Some cables may work fine in the beginning and then just stop working properly).

8. If it still didn't connect, then please check your camera name and password in a spinner app-gopro. Both fields are case sensitive.

9. If you see "can't download file", then make a reset of your memory card of the GoPro. Swipe Down-preferences-reset-format SD card.


9. Program freeze

We recommend using the last version of Spinner Dzen Tech program. If you use the last version, then don't forget to close all other versions at the same laptop and add folder with a program in your antivirus exceptions( especially if you have Norton)

In this case it will work properly.

If the program freeze when you start the software or open effects preview, color correction tab or gopro tab, then please check point 14 of this guide.

If the program still freeze when you start it and you see the error "unable to run application", then please delete the whole folder of the Spinner software, then install it again on the same laptop (don't worry—your license won't be lost).


10. Remote doesn't work

Please check that platform in connected to the laptop and spinner program is turned in. If the stick spins from the program but don't spin from a remote check following:

- usb of the remote is in a laptop

- batteries are inside of a remote

- remote is turned on

- hotkey are turned on (platform, camera buttons)

If you checked it all, but remote doesn't work, then try to change batteries and usb port of the laptop. Check that you see "Platform connection is OK" is spinner app.


11. How to set manual timing for each part of the video?

You need to turn on manual mode in customization( left bottom corner).After that you'll be able to set duration of each part of the video.


12. Mistake "The code execution cannot proceed because VCRUNTIME140.dll was not found"

Please install drivers from Microsoft site. Visual C++ Redistributable for Visual Studio 2015

You'll need both versions (x64 and x86). If this didn't help, please, download this file: https://aka.ms/vs/17/release/vc_redist.x64.exe


13. Videos take too long to download.

1) reload the camera

2) if it didn't help, format the memory card in the camera. Swipe down-preferences-reset-format SD card

3) Change to 5GHz (or 2, 4, if 5 is selected now). Swipe down-preferences-connections-wi-fi band

4) Stop the stick with a camera closer to the laptop.


14. The 360 program doesn't show the effect preview, gopro tab or color correction tab.

Please click the right button on a desktop - select Nvidia control panel (it can be also found in a search). Then select manage 3d settings and select "auto select" in "proffered graphic processor".


If it didn't help, then please reinstall windows media player. Guide


15. The video is frozen from the half


Check if the archive file is recorded in 120/240 FPS. For this, you require to open C:\DzenTech\Spinner360-VFX-3.7\Archive, then click the right button at the file, properties, details, frame rate. If it's 60 or 30 fps, then please change the setting in camera to 120/240 Fps.

If it's in 120/240 fps, then please try to move vfx slider and make the new video. If the new video is also frozen, then please delete the AudioIn file located in C:\DzenTech\Spinner360-VFX\Audio



16. The final video doesn't play

Most probably, there is a problem with default windows player and we recommend you to install some other player. VLC, for example. To change the default player please click the right button at your video -properties- "opens with" - click "change" and select VLC player.

If it's not the reason, then please check if you see some other errors in the app from this guide.


17. Error "Unable to run the activation because activation data in the system registry are invalid".

Please text to our managers.


18. Activation key doesn't work after the update

We transfer everyone who bought the software before June 2022 to the new activation system.

For now, you can press "trial" to start working immediately. To transfer to the new system please text our managers.


19. Windows media player encountered a problem while playing this file

There is a problem with your player. You can reinstall it.

But basically we recommend installing a free VLC media player. https://www.videolan.org/vlc/

Then click the right button at your video - prepoerties- open with "change" - select VLC media player.

It's all fixed


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