Shipment processing time:
Dispatch is carried out within 1-2 working days after the equipment is prepared. Equipment preparation time can be from 1 to 7 working days.
Please check with our managers for the exact date of shipment.
There may be slight delays on our side in case of a large number of orders, of which you will be notified in advance by phone or mail.
Shipping rates & delivery estimates:
Delivery by DHL takes about 5-14 working days.
Please note that there may be delays in delivery due to coronavirus.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
The tracking number will be active within 24 hours.
You can track your parcels here:
Customs, Duties, and Taxes:
We are not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Please note that the refund for the software is not possible.
The license is transferrable but you will need access to your current laptop with the license. Check the guide about the transfer.
Important! Before reinstalling the Windows or cleaning the laptop completely you need to transfer the license.
In the other case, it will be deleted and you'll only be able to buy a new license for a discounted price.
In case you broke the laptop completely, then you will be able to buy a new license for a discounted price.
We don't deactivate licenses.
Due to the custom fabrication of all our equipment, returns will not be accepted.
You can get the replacement parts for free in case you find out that the equipment doesn't work or does work not in a proper way.
You need to notify us about it in 14 days since you receive the equipment.
Please note that we may ask you for access to your laptop and photos of the equipment.
We don't make refunds for digital goods.
The warranty period for the engine is 1 year. In case the platform stops working due to its failure, we will send free replacement parts.
In case equipment was damaged mechanically (falling from a height, drowning in a lake, custom-made upgrades, etc.), then this is not considered a warranty case.
Please note that the stick and plastic clamps on it are not under the warranty.
Use of equipment.
Dzen Tech will under no circumstances be liable to the employees, guests, and others for personal injury sustained by them.
Please note that technical support and all updates are connected to the contacts of the person who bought equipment from us.
If you bought the platform from somebody else, then please contact your supplier.
It is possible to change the contact person if our client writes to us about it and gives the contacts of the new person.
In this case, the new owner must pay 50% of the current cost of the software for his contact details to be entered into the database to get access to exclusive sales and improved support.