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Shipping Policy

 

Shipment processing time:

Dispatch is carried out within 2-3 working days after the equipment is prepared. Equipment preparation time can be from 1 to 45 working days.

Please check with our managers for the exact date of shipment.

There may be slight delays on our side in case of a large number of orders, of which you will be notified in advance by phone or mail.

 

Shipping rates & delivery estimates:

Spinner 360 is delivered by EMS to your home. Estimated delivery time 2-4 weeks. Please note that there may be delays in delivery due to coronavirus.

We guarantee that you will receive your equipment. If the status of the track number is not updated within 45 days from the last update of the status,

then we recognize the shipment as lost.

In this case, we'll ship you a new similar equipment.

Please note that the price for the software can not be returned.

We use “EMS Express Delivery” (door to door) for parcels under 30kg (66lbs)

For other parcels we use air cargo services. You will get your parcel at the nearest airport. 

For most countries we provide free shipping by EMS.

To some cities it is possible to use faster method of delivery for an additional price. Please ask our managers about it.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

The tracking number will be active within 24 hours.

You can track your parcels here:

https://www.ship24.com/

Customs, Duties and Taxes:

We are not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Refund policy

You can get a refund/or the new equipment in case if you find out that equipment doesn't work or work not in a proper way.

You need to notify us about it in 14 days since you receive equipment. After the 14-day period you will no longer be eligible and won't be able to receive a refund. 

Please note that we may ask you for an access to your laptop and photos of equipment.

If there will be doubts that it's a warranty case, then we may ask to return us the platform and the refund will be sent only after we check it in St.Petersburg.

The price for delivery from your city to St.Petersburg, Russia, will be returned in case if it was a warranty case. In case if you made some modifications or broke equipment on purpose, then money for the platform and delivery won't be returned.

 

If you want to return unused equipment within 14 days after receipt for other reasons that are not related to the serviceability of the equipment, the decision on the possibility of returning is made on an individual basis. In this case, the cost of delivery in both directions is borne by the buyer, and the cost of delivery is not refundable. Refunds in this case occur after the acceptance of the equipment in St. Petersburg within 7 working days after receiving it and examining it for damage. If the equipment was damaged during return shipment due to poor-quality packaging by the buyer, then we will provide a photo of evidence of this fact and you will be refused a return.

Please note that as soon as the platform was taken to logistics we can't return it to us and you'll need to get it in your city and then to sent it back to us to get a refund.

We don't make a refund for digital goods.

Warranty

The warranty period for the engine is 1 year. In case if the platform stops working due to its failure, we will send free replacement parts or a new platform.

In case if  equipment was damaged mechanically (falling from a height, drowning in a lake, custom made upgrades, etc.), then this is not considered a warranty case.

Please note that the stick and plastic clamps on it are not under the warranty.

Reselling

Please note that technical support and all updates are connected to the contacts of the person who bought equipment from us.

If you bought the platform from somebody else, then please contact your supplier. 

It is possible to change the contact person if our client writes to us about it and gives the contacts of the new person.

In this case, the new owner must pay 50% of the current cost of the software in order for his contact details to be entered into the database.

Also, 1 additional license will be added to the activation key.