- You don't see the preview in MixUp app - camera.
If you use NOT Canon or NOT recommended webcam models, then please text us to check your video capture device.
If you still don't see the preview, then please check that your camera is turned on, and you can see preview in your camera.
- 2. Your final video looks faster that it should be and your recording took much more time than it should.
This error occurs when your camera records at less than 30 FPS.
If you still have this error, try to connect the camera directly to the surface. If it works fine, then it may happen that there is a problem with the cable inside the booth. Please text us for help.