Shipping Policy

Last updated: August 3, 2026.

Production and dispatch

The production-readiness and dispatch estimates for equipment are stated in the written quote or order confirmation. Custom configuration, order volume and component availability may affect those estimates. We will not treat an estimate as a guaranteed deadline unless the order expressly says that it is guaranteed.

Delivery estimates and tracking

The carrier, service level and delivery estimate are confirmed for the specific destination before the order becomes binding. Carrier, customs, border and remote-area events may affect a non-guaranteed estimate. Where tracking is available, it is provided after dispatch.

Customs, duties and taxes

Unless the written order states that delivery is duty paid, the buyer is the importer of record and is responsible for destination-country duties, import VAT/tax, brokerage and regulatory charges. We do not understate value or misdescribe goods on customs documents.

Inspection and shipping damage

Inspect the package on arrival. Record visible damage with the carrier and contact support@dzentech.store promptly with the order number, photos of all sides of the packaging and the affected item. Keep the packaging until the claim is resolved.