Refund and Return Policy

Last updated: August 3, 2026.

Before production or activation

Contact support@dzentech.store as soon as possible. A standard order may be cancelled for a full refund before production or fulfillment starts. A software license may be cancelled for a full refund before its first activation. If custom work has started, we will identify reasonable non-recoverable costs before determining any voluntary refund.

Custom-made equipment

Equipment built to an agreed custom specification is generally not accepted for a change-of-mind return once fabrication has started. This does not affect a legal right to reject or obtain a remedy for goods that are defective, damaged, unsafe or materially different from the confirmed specification.

Software after activation

We do not offer a change-of-mind refund after first activation of a properly delivered and functioning license. If a key cannot be activated as described, contact us for troubleshooting, replacement or another remedy required by applicable law.

How to request a return or refund

Email support@dzentech.store with the order number, purchaser name, requested remedy and reason. For damage or defects, include photos/video where practical. Do not ship equipment until we provide return instructions. Approved refunds are sent to the original payment method where possible; bank processing time is outside our control.

Mandatory local rights

If consumer law applicable to you provides a cancellation period, cooling-off right, statutory warranty or refund remedy that cannot be waived, that law prevails over any inconsistent voluntary rule above.